One thread, on the record.
SightLine sends and receives SMS and email against the job record itself — a proposal link, an approval, an appointment confirmation — so the conversation lives with the job instead of in a personal phone or a separate inbox.
Texted from a personal phone, lost when they leave.
Sent from the job, received on the job.
A message goes out from the record — a proposal link, an appointment reminder — and the reply comes back to the same thread. There is no inbox to reconcile and no number to port.
The moments a job needs a message.
Send the link.
Text or email the tokenized proposal link so the customer opens it with one tap — and the send is on the record.
Confirm the visit.
Send an appointment confirmation or reminder tied to the scheduled work order, both by SMS and email.
Nudge, on the record.
A follow-up after a quote or an install lands in the same thread, so nothing is chased from a personal phone.
Send the balance.
Send the invoice or a payment reminder from the job so the money conversation stays with the money record.
Every send, logged.
Each message — in or out — is timestamped on the job, so the whole shop shares one honest history.
SMS and email.
Every moment above works over SMS and email; the customer replies on whichever they used.
Honest about what it is.
Messaging, answered.
Which SMS provider is behind it?
We describe messaging by what it does — two-way SMS and email on the job record — not by the vendor underneath. There is no external account for you to create; the delivery infrastructure is ours to run.
Do customers need an app to reply?
No. They reply by normal text or email, and the reply lands back on the same thread on the job record. Nothing to install on their side.
Is every message saved to the job?
Yes. Every message in and out is timestamped on the record, so the whole shop shares one history instead of a conversation stuck on a personal phone.
Can I message over both SMS and email?
Yes — proposal links, appointment reminders, follow-ups, and invoices all work over both channels, and the customer replies on whichever they used.
See one thread carry a whole job.
We will send a proposal link by text, take the approval back on the record, and confirm the appointment — one thread, in front of you.
Book a demo